Frequently Asked Questions

What are the benefits to online giving?
Is it safe to give online?
What types of bank accounts can I give from?
Are there any fees involved with giving online?
Can I make a one-time contribution?
If I want to set-up a recurring gift, what are my options for frequency of my gift?
May I change my personal information or the amount or the frequency of my gift once I have set it up? 
May I review my donation history online?
How long does it take for my donation history to post online for review?
Will I still receive regular contribution statements from the church?
When will contributions be taken from my account?
May I designate my gift to a particular cause?
How will I know that I set up my gift correctly?
Does it matter which Internet browser I use?
Will I be able to give to special Covenant Church short-term campaigns online?
Can I use a debit card?
Can I give by online or paper check?
I have additional questions about online giving that have not been addressed. Who can I talk to?


 

Q:  What are the benefits of online giving:

There are several benefits to online giving for both you and the church.

  • First Fruits - In Proverbs 3:9 we are taught to honor the Lord with the "First Fruits" of our labor. By setting up a recurring contribution that is scheduled to come out of your account on the day you specify you can ensure that your First Fruits are given back to God. 
  • Simplicity - You will not need to remember if you gave this month or pay period, or send your offering checks when you are out of town. 
  • Security - Online giving is more secure than giving with a check in that an electronic gift can't be lost or stolen. For additional information on how Covenant Church keeps your information and contributions secure, click here
  • No Distractions - Instead of needing to worry about writing your contribution check during the service, you can be fully engaged with the worship service, knowing that you have already given your offering. 
  • Helping Covenant Church - Online contributions require less processing from our administrative staff since the information is logged to your donor record and deposited automatically.

Proceed to Online Giving

Q:  Is it safe to give online?           
Yes. In many ways giving online is safer than writing a check because an electronic gift cannot be lost or stolen. The security of the system is continually managed by our online provider, Fellowship One. To find out more about your security click here.

Q:  What types of bank accounts can I give from?
You can give online from your checking account, MasterCard, Visa, Discover, or American Express.  Giving by online or in-person check?  Read this special notice regarding electronic conversion of payment. 

Q:  Are there any fees involved with giving online?
Not to you. You will not pay any fees with an online gift. In addition, online gifts are a more cost efficient way for the church to process donations.

Q:  Can I make a one-time contribution?
Yes. The system allows you the option of either making a one-time contribution or setting up a recurring contribution. For a one-time contribution, you can designate that the contribution should be made immediately or, for both one-time and recurring contributions, you can schedule the contributions to come out of your bank account on the date(s) specified by you.

Q:  If I want to set-up a recurring gift, what are my options for frequency of my gift?
For recurring gifts, you have the option of giving weekly, monthly, twice a month or every two weeks.

Q:  Can I change my personal information or the amount or the frequency of my gift once I have set it up? 
Yes. You can change or cancel your contribution at any time before the date of your next contribution. Simply log in to the system using your user name and password and make the necessary changes in the system.

Q:  Can I review my donation history online?
Yes. The site will allow you to view the complete history of your contributions, given either online or otherwise. Once you’ve created an account, you will be able to contribute immediately. However, for security purposes, before you can see any past contributions, we must manually connect your online account with your previous information. This is a one-time process when you initially create your account. After that, you can view your giving history, done either online or in-person, at any time. For more information, see our security policy.

Q: How long does it take for my donation history to post online for review?
When you first set up your online giving profile, it will take 7-10 days for Membership Services and Accounting to link your giving to your church database record.  After this you will be able to review your gifts to Covenant Church in the online giving section of the website.  Once your record is linked, future gifts will be posted and available immediately after your gift is received. 

Q: Will I still receive regular contribution statements from the church?
You will not receive a printed contribution statement mailed to your postal address. When signing up for the feature to access online giving and your personal giving records and information, you will have the opportunity to print or download your statement at anytime, and for any date range within the given year and past year. If you ever need a printed statement sent to you, please contact our contributions department at contributions@covenantcarrollton.org or 972-512-4500.

Q:  When will contributions be taken from my account?
Contributions will be taken from your specified bank account within 48 business hours of the date you requested. This time frame allows time for the contribution to process through your bank and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.

Q:  Can I designate my gift to a particular cause?
Yes, you can designate your gift to go toward Tithes, Offerings, Steps of Faith, Benevolence (MakeAWay Charities), Building Fund, or other giving. We may also add additional causes at specific times. Covenant Church reserves the right to redirect designated funds to the area of ministry most needed.

Q:  How will I know that I set up my gift correctly?

  • Immediately after submitting your contribution, you will receive an e-mail verifying your contribution. 
  • If giving for the first time after setting up your account, you will be able to see your gift in your giving history in about 7-10 days.
  • After your account and history record are established, you will be able to see your gift immediately in your giving history.

Q:  Does it matter which Internet browser I use?
No.  Any browser will work.

Q:  Will I be able to give to special Covenant Church short-term campaigns online?
During times when these campaigns are occurring, you will be able to give a one-time contribution to support the given initiative or campaign.

Q.  Can I use a debit card?
Yes, debit cards from your bank bearing a Visa or MasterCard logo may be used and will directly debit from your bank account.  We cannot, however, process debit cards which require the use of a Personal Identification Number (PIN).   If your debit card will not work, consider use of an ACH bank draft, or online check.

Q:  Can I give by online or paper check?
Yes, you can give via online or paper check.

If you'd like to write a paper check, please send it via mail, deliver it in person, or give during the offering time at one of our services.

If you'd like to write an online check, please Proceed to Online Giving.

Covenant Church uses the Automated Clearing House (ACH) for electronic conversion of your paper check. When you make a donation or payment to Covenant Church by check, you authorize us to either electronically process your check using the information on your check or to process your payment as a check transaction. The electronic debit to your checking account may be on the same day we receive your check by transmitting the amount of the check, routing and transit number, and check number to your bank, and you will not receive your check back from your financial institution. Thank you for your continuing support of Covenant Church.

Q:  I have additional questions about online giving that have not been addressed. Who can I talk to?
For any questions, concerns or comments about the online giving system, please contact us at contributions@covenantcarrollton.org  or 972-512-4500. You will receive a response from our staff as soon as possible.